Planning a getaway is exciting, but the fine print can catch you off guard. At Penrose Guest Accommodations we keep our resort policies simple and transparent so you can focus on relaxing. Below we break down the key rules that affect every stay – from check‑in times to pet allowances.
Our standard check‑in starts at 3 pm and check‑out is by 11 am. Arriving early? We’ll store your luggage for free while we prepare the room. Cancelling a reservation is easy: notify us 48 hours before arrival for a full refund. Anything later may incur a one‑night charge, which is a common practice across UK holiday cottages.
We love animals, but only well‑behaved dogs are allowed in designated pet‑friendly rooms. A small cleaning fee covers extra work, and we ask you to keep your pet on a leash in public areas. Smoking is banned inside every cottage and common space – step outside to the designated patio if you need a cigarette.
Noise can ruin a vacation, so we ask guests to keep music and TV volume at a reasonable level after 10 pm. If you’re travelling with kids, let them know the quiet hours. Most visitors appreciate the calm, especially those staying near the seaside.
Parking is free for two cars per cottage. If you have a larger vehicle, let us know in advance so we can arrange a spot. We also provide bike racks for eco‑friendly travelers who want to explore Penarth on two wheels.
Food and beverage policies vary by room type. Some cottages come fully catered, others are self‑catering. If you choose a catered option, we’ll let you know the meal schedule and any dietary restrictions we can accommodate. For self‑catering guests, the kitchen is stocked with basic utensils, and you can stock up at the nearby supermarket.
Tip etiquette at resorts can be confusing. At Penrose we don’t require tipping, but if you feel the housekeeping staff went above and beyond, a modest contribution (around £2‑£5 per night) is always appreciated. It’s a simple way to show gratitude and support the team.
Finally, safety matters. All cottages have smoke detectors, carbon‑monoxide alarms, and a fire‑exit plan posted on the wall. In case of an emergency, call 999 and then inform the front desk. We run regular checks to keep everything in working order.By understanding these resort policies you’ll avoid surprise fees and enjoy a smoother stay. If anything isn’t clear, just ask the reception – we’re happy to help. Happy travels!
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